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Phone
(03) 9376 0543

Email
info@toothheaven.com.au

Address
249 Racecourse Road, Kensington VIC

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Coronavirus Updates

 

We had a patient the other day said to us, “I feel safe coming to Tooth Heaven, because I know that of all places, you guys have one of the cleanest places I know of because you wipe everything down! Not the supermarkets, nor the airports nor the medical clinic and certainly not the hospital!”

As you read through this page, we want everyone to think that way about us and Tooth Heaven as we discover more about the Coronavirus. We are experts when it comes to Infection Control.

Click the below image to read on further about what we do on a day-day basis already! In fact, even more often during this Coronavirus pandemic.....

 


13-5-20

Quick Summary about this week's video

  • We are on Level 1 Restrictions in Dentistry, which means we can pretty much do EVERYTHING now!
  • We are now open 5 days a week, Monday - Friday. 
           Monday - Thursday 10am-7pm
           Friday 7am-2pm
  • Not "Business as usual" still. Some measures remain, especially Social Distancing
  • Virtual Consultation not free anymore... will be $70
  • Free Braces / Clear Aligner Competition! Click here to find out more.... https://1.shortstack.com/NQgQH7

 


6-5-20

Now we are open 5 days a week!

Mon-Thursday 10am-7pm

Friday 7.30am-1.30pm

Watch the video to find out further information on what we're doing at Tooth Heaven to ensure you and everyone else is safe!

As always, your safety is our utmost priority!

Take care

Kindest Regards,

Dr Jolvin Lee

 


29-4-20

Yay! We are now open Wednesdays too from 10am-7pm!

We are now also enforcing new measures to further protect you and our team members

1. Our team has completed training concerning coronavirus and infection management from the Department of Health.

2. We have implemented a system which requires our team to report if they are exhibiting coronavirus like symptoms before attending work.

3. We will be thoroughly screening all patients before attending the practice to confirm they are not exhibiting coronavirus like symptoms before making an appointment.

4. The practice has had a thorough deep clean before reopening.

5. There will be a reduced number of dentists & hygienists working in the practice to reduce the amount of people.

6. You will be asked to use alcohol gels upon arrival at the Dental Clinic.

7. We will have social distancing markers placed on the floor in reception to ensure patients remain 1.5m away from each other and our team at all times.

8. There will be reduced number of people allowed in the waiting & reception areas at any one time. We ask that you come alone for your appointment.

9. Our reception team will be wearing personal protective equipment to help keep both our team & you safe.

10. When initially seated in the treatment room you will be asked to use a hand sanitiser & antiseptic mouth rinse. Your temperature may also be taken & recorded on your file.

11. Additional time will be allocated for every appointment to allow for extra sterilisation & social distancing measures.

12. We ask that you arrive on time for your appointment. This isn’t new but it is more important than ever. This is to make sure there is minimal contact between patients.

13. You may be asked to wait in your car or outside if we have too many people in the waiting areas.

14. We have also stopped accepting cash or providing change due to the safety risk associated with passing physical money between people.

15. We are implementing a new “tap and go” system and even a “self-swipe” system to process payments

Please remember that if you have travelled or returned from overseas in the past 14 days, been in contact with anyone who has COVID-19 or are experiencing flu like symptoms (fever, cough, shortness of breath or breathing difficulties) please inform us, remain at home and keep us all safe.

Dr Jolvin Lee
Tooth Heaven


28-4-20

To all the supporters of Tooth Heaven, 

 Here's a quick summary:
  • It's now WEEK 5 since restrictions have been placed!
  • Level 2 Restrictions and what it means for you and your teeth
  • Infection Control will be on "steroids"!
  • We are now open more days on Mondays, Tuesdays and Thursdays
  • Virtual consults ARE  AVAILABLE and its FREE!    https://calendly.com/toothheaven
  • Further Video Tutorials can be found here too:   https://www.toothheaven.com.au/video_tutorials.html
  • We are here for you, your family and your friends

 


21-4-20

Summary of the main points are:

  • Due to COVID-19, We can't do what we love doing : Dentistry
  • Sharing stories and insights for the past couple of weeks during Level 3 Restrictions
  • Has just been announced that Level 2 Restrictions are coming back next week onwards! Tooth Heaven is still working on logistics to make this happen!
  • We are still making sure infection control procedures are up to scratch (and more!)
  • Introducing.....Virtual consults! and its FREE! https://calendly.com/toothheaven
  • Further Video Tutorials can be found here too: https://www.toothheaven.com.au/video_tutorials.html
  • We are here for you, your family and your friends

 


15-4-20

To all the supporters of Tooth Heaven, 

We hope that everyone's holding up well during these challenging times!

So just a quick summary on what's happening at Tooth Heaven this week:
  • Again, our opening hours have been extended on Mondays from 10am-6pm 
  • Our phones will be available everyday so feel free to ring us during our opening hours and someone will answer the phone. If we are on another call, leave a Voicemail and we will get back to you shortly. On top of checking phones, voicemails everyday, we will also be checking our emails regularly everyday. 
  • Virtual Consultations are now LIVE!. This service allows you to have a consult at the safety and comfort of your own home. More tutorials on this will be on the website. You may also click on this link to schedule in a time! https://calendly.com/toothheaven
  • Further Video Tutorials can be found here too: https://www.toothheaven.com.au/video_tutorials.html

Thank you and we hope that everyone stays safe at home with their loved ones

We will keep everyone updated with any news on Tooth Heaven or the Dental Industry.
 

8-4-20

To all the supporters of Tooth Heaven, 

We hope that everyone is well and staying safe wherever they are!

So just a quick summary on what's happening at Tooth Heaven this week:

  • We have decided to extend our opening hours on Mondays from 10am-6pm to be able to offer care and support to all our existing patients. We want to be there for you and make sure during these times, at least we can help you take your teeth worries away! New patients are still welcome!
  • Because next week Monday is Easter Monday, we will be closed but will be open Tuesday 14/4 from 10am-6pm for Emergencies instead. This will be a once-off occasion. 
  • Our phones will be available everyday so feel free to ring us during our opening hours and someone will answer the phone. If we are on another call, leave a Voicemail and we will get back to you shortly. On top of checking phones, voicemails everyday, we will also be checking our emails regualrly everyday. 
  • We are introducing Virtual Consultations really soon. This service allows you to have a consult at the safety and comfort of your own home. It should be launching in a couple of days' time, so watch this space! All updates will be on the website at www.toothheaven.com.au
  • We do apologize for the automated scheduled newsletter email, with the most recent titled "Tooth Decay, does my child have this disease?" All the articles we send have always been specially curated and created for all our patients. We apologize that this recent article doesn't really highlight recent events and will endeavour to send out articles that is relevant to the situation right now.


Thank you and we hope that everyone stays safe at home with their loved ones. We will keep everyone updated with any news on Tooth Heaven or the Dental Industry.
 



Kindest Regards, 

Dr Jolvin Lee and Team
Tooth Heaven
249 Racecourse Road
Kensington 
3031 VIC
03-9376 0543
www.toothheaven.com.au

 


4-4-20

To all the supporters of Tooth Heaven,
 
It's been almost 2 weeks since the Government has started imposing strict restrictions in Victoria. 

I sincerely hope that everyone is safe and healthy and if possible, at home. 

THANKFULNESS

With the level 3 guidelines that's recently been issued by the Government and the Dental Board, many Dental Clinics have opted to shut down completely for an indefinite period of time. Link to the definition of restrictions below:
https://www.ada.org.au/Campaign/COVID-19/Managing-COVID-19/Practice-Resources/Dental-restriction-Levels/ADA-dental-restriction-levels-in-COVID-19-Publishe.aspx

Since we've decided to keep Tooth Heaven open on Mondays only for Emergencies from 10am-6pm, the support has been overwhelming. As Monday the 13/4 falls on Easter Monday, the following day on Tuesday 14/4/20, we will be open for Emergencies that day from 10am -6pm. 

We've also come to know from a patient that we're the only Dental Clinic open around the area at this stage and was very thankful with the fact that we're open! She was in pain and had nowhere else to go. We were so glad that we could help her!

VIRTUAL CONSULTATION

The team at Tooth Heaven is always open to new innovative ideas and always want to be at the forefront of dentistry. 

In the light of COVID-19, some patients may have concerns going out, let alone coming to the Clinic (although we still maintain the strictest protocol of infection control procedures- and more! ), Tooth Heaven is investing into Virtual Consultations. What this means is that essentially, you can have a consult for whatever issues you might have and have an immediate answer from our dentists at Tooth Heaven, at the comfort of your own home and on your smart phone!

Watch this space. As soon as everything's set up, you will be the first ones to know. 

If you are a new patient, or your 6 monthly appointments are due, the ability to do this online is already available to you. You will get a summary report from us just with a few simple clicks on your phone. 

You can do so now from this link: https://ap.smilemate.com/practice/39c396e1-1368-4f57-80ce-cc2691771d68

YOUR MENTAL AND HEALTH WELLBEING

Now that staying at home is starting to be a norm, i came across this article the other day about 10 ideas on what you can do while you're at home. It definitely has helped me and the team, i hope that it might help you too!
https://www.weekendnotes.com/ten-unique-self-isolation-tips/?sb=1&i=1&j=1&k=3&wemid=91958&wuid=81125&ap=AuRJQGB1fc


YOUR APPOINTMENTS AT TOOTH HEAVEN

We understand you may have a lot of questions. We have compiled a list of procedures and actions in the table below that we hope will add some clarity to the situation.


In addition, as the situation regarding the COVID-19 pandemic continues to evolve, we too will modify our practice in accordance to the recommendations and guidelines of the appropriate authorities.

I want to personally apologize to all our patients who have booked in advance and look forward to seeing us to have their work completed.

Please continue to support us during this time of restriction, as when the dust settles, more than ever, we ask for the community’s support again for Tooth Heaven to continue to have its doors open. We ask for nothing more than your patience and understanding as you consider keeping your appointments at Tooth Heaven by not cancelling them completely, but by rescheduling your appointments for a later time in the year.

In the coming days and weeks, our staff will personally be in touch with you via phone calls, email or SMS to reschedule your appointments.

We apologize again for how much this has inconvenienced you. The team and I are still reeling from the shock announcements ourselves. However, we have decided to take the advice from the government very seriously and accept our responsibility to help flatten the curve with our very best interest of health for our patients and the Team.

Thank you and we hope that everyone stays safe at home with their loved ones

We will keep everyone updated with any news on Tooth Heaven or the Dental Industry.